Payment
You can choose one of the following payment methods to pay for your order:
Bank transfer - after order confirmation, you will receive an email with payment details. When paying by bank transfer, expect a small delay - orders are sent only after the amount has been credited to our account.
Cash on delivery - payment directly to the carrier.
Credit card or quick transfer - this service is provided by the payment gateway Comgate. The advantage of this secure money transfer is speed, the money is immediately credited to our account. You can pay classically by card or via internet banking, to which the system will automatically guide you and pln the bank order.
Payments in Czech crowns
Bank account number: 2900330397/2010
IBAN: CZ73 2010 0000 0029 0033 0397
BIC/SWIFT: FIOBCZPPXXX
Payments in EUR O
Account number: 2602842570/2010
IBAN: CZ72 2010 0000 0026 0284 2570
BIC/SWIFT: FIOBCZPPXXX
Payments in PLN
Account number: 2102944837/2010
IBAN: CZ39 2010 0000 0021 0294 4837
BIC/SWIFT: FIOBCZPPXXX
Delivery
We ship orders from our e-shop within 1-3 working days of ordering, or of crediting money to our account (in the case of payment by bank transfer). We offer a variety of shipping methods, including Zásilkovna (home courier, delivery point), České pošta (hand-held parcel, post parcel, Balíkovna) and GLS (home courier and delivery point). These options allow you to choose the delivery method that best suits your needs.
Post office
Courier home:
- Delivery: Usually within the next day after submission.
- Advantages: Convenient home delivery, package tracking online.
To the delivery point:
- Delivery: Usually within the next day after submission.
- Advantages: Flexible pick-up at a wide network of drop-off points, tracking the package online.
Czech Post
Package In hand:
- Delivery: Usually the next working day after submission.
- Advantages: The addressee is informed about the package's journey via SMS and e-mail, the possibility of tracking the package online.
Package To the post office:
- Delivery: The package is ready for collection at the selected post office usually the next working day.
- Advantages: Flexible collection at the post office, the addressee is informed about the possibility of collection via SMS or e-mail.
Packing house:
- Delivery: Quick and convenient pick-up at Balíkovna drop-off locations or at the post office.
- Advantages: Flexible pickup. Track your package online.
- Packing house To the address:
- Delivery: Usually the next working day after submission directly to the address.
- Advantages: Convenient home delivery, package tracking online.
GLS
Courier home:
- Delivery: Standard delivery time is the next business day after submission.
- Advantages: Fast home delivery, possibility to track the package online.
To the delivery point:
- Delivery: Standard delivery time is the next business day after submission.
- Advantages: Flexible collection at GLS drop-off points, online package tracking.
Slovakia and Poland
Shipping office:
Courier home:
- Delivery: Usually within the next day after submission.
- Advantages: Convenient home delivery, package tracking online. Customers receive information about the delivery time via SMS.
To the delivery point:
- Delivery: Usually within the next day after submission.
- Advantages: Flexible pick-up at a wide network of drop-off points, tracking the package online.